Non-Solicitation of Employees:
Client agrees that without expressed written consent, at all times while Client is employing the services of Amira Maid and for twelve (12) months after contract period terminates, Client will not, directly or indirectly, whether individually or as an officer, director, employee, consultant, partner, stockholder, individual proprietor, joint venturer, investor, lender, consultant or any other capacity whatsoever: solicit, divert hire, retain (including as a consultant) or encourage to leave the employment or contract period of Amira Maid and any employee or contractor of Amira Maid , or hire or retain (including as a consultant) any former employee of Amira Maid who has left the employment or contract period of Amira Maid within twelve (12) months prior to such hiring or retention.
Personnel supplied by Amira Maid are deemed employees of Amira Maid and will not, for any purpose, be considered employees or agents of the customer.
Amira Maid is an equal opportunity employer. All necessary employment forms will be maintained by our office as required by law.
1.Do you provide service in my area?
We service : Murphy, Dallas, Garland, Heath, Mesquite, Plano, Richardson, Sunnyvale, Rowlett, Sachse, Rockwall and Wylie.
2. What types of insurance do you carry ?
We carry General liability that will cover you from any accidents or breakage due to our employees.
3. Do you provide all cleaning equipment?
AMIRA MAID Will furnish all the cleaning equipment and chemicals
necessary . However lf you want us to use your equipment or chemicals, we will be happy to do so.
4. Do I have to be home when you clean?
On the contrary, the greatest luxury is leaving a dirty home in the morning, then magically discovering a spotless one when you return. Almost 85% of our regulars place a key on file with us for entry to their home. The number one reason people use our service is because they both work and would rather not clean during what little free time they have.
Your key is placed on a code numbered key tag that is kept in a secure lock-box in our alarmed office. Your name and/or address are never attached to the key. The key to your home is issued to the supervisor of your cleaning team on the morning of your cleaning. It is then returned to the general manager that same afternoon and secured back in the lock-box. In the unlikely event that your key is ever lost or misplaced, you have double protection. The key is unlabeled, rendering it useless to the finder.
5. What do you charge?
After almost twenty years in the business, we know what to ask, and how to give you an accurate price over the phone or internet, without an in-home visit. Some companies insist on making an appointment to visit your home first, but this is usually just to give them the opportunity for a high-pressure sales call.
If it is after our business hours, the best way to get a price is to go to the free quote page and submit a description of your home.
6. How do I make payment?
We accept both Cash and Personal checks and Credit Card (there is a 3% credit card processing fee when paying with card). We also require our clients to have a credit card on file with us in case you forget to leave your payment out on the day of the cleaning. Payments are usually left on the kitchen table or counter top on the day of your cleaning. If you are paying with cash, please put it in an envelope labeled "AMIRA MAID".
7. Do I have to sign a contract?
Please give us a couple weeks notice if you need to discontinue your service.
8. What if I'm not happy with your work?
All our work is guaranteed. We have a comprehensive quality checks design to keep you satisfied now and in the future.Please let us know within 24hrs. of cleaning and we will happily re-clean the area in question.
9. Can I cancel a Clean?
Yes you can, but please give us 2 business day notice if you need to cancel or reschedule . Any cancellations made in less than 48 hours will incur a fee of $35. But please be advised that our maids have their weekly schedules to follow.(Note) Any rescheduling within the same week will not incur a rotational disruption charge.
10.Can I reschedule a visit?
Yes, But please remember it may be the day you want to reschedule will not be available. Please contact us and let us know any changes in advance as much time as possible. Note: When skipping a regularly scheduled Weekly, Bi-weekly or Monthly cleans, there will be additional charge reflecting the regularly scheduled rotational disruption. Example: A weekly scheduled client decides to cancel and reschedules the following week, that client will be charged for every 2 week rates. Example:2. If the weekly clients decides to cancel for a whole month for some reason, that client will be charged for monthly rates. Please understand when skipping a clean our maids spend additional time to do the same task .
11. Who is coming to my house?
People that are our direct employees. They have been background screened and have completed our complete training program which includes numerous instructional videos and significant on-the-job training with a seasoned staff member.
12. How do you deal with pets?
Cats are not a problem. We take great care to ensure that indoor cats stay indoors. Dogs are a little more difficult. Most dog owners will assure us that they would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they often can behave quite differently when the owner is not there and strangers are "invading" their territory. Many of our key entry customers have dogs, but are able to minimize the risk to our staff by confining them to an area not being cleaned, such as the basement, garage, spare bedroom, or kennel.
13. What time will they be arriving?
Because we never know how long it will take to complete a home, we are unable to commit to a specific time of arrival. Should you wish to be home during cleaning, we will make every effort to accommodate your schedule. If you would like an estimated time of arrival, call us day a before your cleaning , We can give you an estimated time of arrival.
14. One of my regular visits is on a holiday.What happens in this case?
We do not clean on the following holidays when they fall on a weekday:
New Years Day
15. What if they break something?
Accidents do occur occasionally. Our insurance carriers will handle any major losses, while we usually handle minor mishaps directly. The most tragic possible loss is breaking something of high sentimental, but low monetary value. Be safe, rather than sorry, with such items and store them away on cleaning day, or instruct us of items to bypass while dusting.
16. How confidential is the information you have about me?
Your privacy is a primary concern to us at AMIRA MAID.. We provide you this policy on the collection and use of customer information to ensure a high level of security and confidentiality.
When you provide your personal information to us (such as your name, address, phone number, e-mail, etc.), that information will NOT be sold, distributed, used, or given to any other company or individual for use in marketing or solicitation. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with AMIRA MAID.